VARIETYAVENUE

How it works.

1. Your sensitive financial information is securely stored on our servers.
2. When you use PayPal to pay online, you provide only your PayPal email address.
3. The merchants/retailers receive payment from PayPal without ever seeing your financial information.

PayPal protection against identity theft.

PayPal works 24/7 to help safeguard your privacy and protect your identity by using advanced technology and vigilant monitoring.

• If you get an email that may be fraudulent, alert us by forwarding it to spoof@paypal.com.
• PayPal lets you shop without sharing your bank or credit card account numbers with the merchant.
• We deploy fraud prevention technology that monitors transactions for suspicious activity.
• We work with law enforcement to assist in apprehending and prosecuting fraudsters and to identity thieves. Read how PayPal's fraud investigators helped stop cybercrime incidents.

5 ways to thwart identity thieves.

1. Guard your information, online and offline.

   While news headlines make identity theft seem like it's mainly an online issue, you should recognize that there are also very real offline dangers.

   • Trash doesn't always end up in the dump. A recent study conducted by Javelin Strategy & Research suggests that you are in greater danger from identity thieves rummaging for important papers in your trash or breaking into your mailbox than from online theft.
   • Stolen wallets can become stolen identities. The Federal Trade Commission Identity Theft Survey Report estimates that 14% of identity theft is a result of stolen wallets, checkbooks, and credit cards.
   • Offline precautions. To protect yourself, consider shredding documents containing your personal information, such as account statements, locking your mailbox, and emptying your wallet of anything you don't absolutely have to carry.
2. Don’t respond to email or phone calls asking for your account information.
   • Phishing emails. Phishing (fake) emails are made to look like they’re from legitimate companies but are actually from identity thieves. These emails warn you of account problems or other urgent issues in order to trick you into clicking through to a spoof website or calling a fake customer service number.
   • Spoof websites. A fake website is meant to mimic a website from a well-known company. It will ask you to enter your user name and password or other account information. Once you do this, you've given your information to someone who might use it to do you harm.
   • Genuine PayPal email. We will never ask for your password or financial information in an email. You should only share information about your account once you’ve logged in to https://www.paypal.com directly from your browser.
   • Phone Calls. Beware of unsolicited phone calls claiming to be from customer service centers and requesting that you provide sensitive personal information. You should hang up and call the number on the company’s website.
3. Pay safely.

   People have become smarter about sharing their Social Security numbers – but often don't think twice about sharing other sorts of sensitive information during transactions.

   • Checks. When paying with a check, you're handing a piece of paper with your bank name, account number, address, and signature to a stranger. Industry analysts report that check fraud is a significant problem.
   • Online payment systems. When using online payment systems like PayPal, you get a secure way to complete a transaction. With PayPal, you can pay without the merchant ever seeing your credit card or bank account number. This significantly limits the information that you share in a financial transaction.
4. Protect your computer.
   • Software protection. The key to securing your own computer is to use protective software and keep it up to date. Make sure that you install all security patches available from the developer of your operating system. Run antivirus software to check incoming emails and update virus definitions frequently. Set up a firewall to prevent intruders from getting into your network or computer.
   • Password protection. Always choose strong passwords to protect accounts. Mix upper and lowercase letters. Use symbol characters. Create unique passwords for each one of your accounts.

     For more information, read PayPal's Keeping Your Passwords Safe.

5. Stay alert.
   • Act quickly. The longer a breach goes undiscovered, the more costly it becomes. According to the Federal Trade Commission, your chances of suffering significant financial damage from identity theft are significantly lower if you discover the breach within six months of its occurrence. After six months, you are more likely to lose money or spend hours untangling a truly difficult situation.
   • Monitor your accounts frequently. Log in to your PayPal account and also check credit card activity and balances often to look for suspicious activity.

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Basic Tips

When browsing through virtual shopping aisles, be sure to use:

• A secure password. When setting up an account at an online store, don't pick everyday words, family member names, or birthdates. Instead, use combinations of uppercase and lowercase letters, numbers, and symbols. Also, keep passwords unique from account to account.
• A secure checkout and payment process. Make sure the online store uses Secure Sockets Layer (SSL), which encrypts sensitive information. Look for the locked padlock icon at the bottom of your browser window to see if you're protected.

Seller Reputation

A little research goes a long way. Take the time to get to know the merchant or seller.

• Learn about merchants. Look for reviews from other shoppers. Many e-commerce sites, including eBay, have feedback systems that feature comments and ratings from other buyers.
• Ask questions. Get answers for an item from merchants before you make a purchase or offer. Good communications help ensure a smooth transaction.
• Look for a refund or return policy. If a policy is not posted, ask the merchant if there is a time-limit to return an item and whether a full refund or merchandise credit is offered.
• PayPal Verified Sellers. Check for membership status and look for Verified members who have been active for at least 60 days. Find out more with our Verification FAQ.

Item Specifics

When you're considering a particular product, make sure you follow these cautions.

• High demand/value items. Products that are hard to find or expensive – such as computers, jewelry, and electronics – require extra caution. Do additional checks and double-checks before making your purchase. This is especially important during the holidays.
• Confirm authenticity. For collectibles, such as sports memorabilia, take steps to confirm that the item is authentic.

Common Warning Signs

Indicators that should immediately raise a red flag.

• Delayed shipping. Do not overlook the advised delivery date.
• Unsolicited offers. Receiving an unsolicited email from a seller with a similar product that you made an offer on could indicate possible fraud.
• Too good to be true. If it sounds too good to be true, it probably is. This includes sellers offering very low prices or large quantities of impossible-to-find items.